OBJECTIVE:

EXPERIENCE:

4/2016 - Present

Industry: Business Services - Other

Executive Director of Architecture and Strategy

Technical Leadership over Architecture and Strategy Enterprise globally

10/2014 - 4/2016

Industry: Computer Hardware

Cloud Infrastructure Architect

With Hosted Platform service group I provide strategic vision for the groups future initiatives. This team works in conjunction with Cisco’s Cloud model and I am responsible for this team’s new hosting model. I’ve established a service catalog, service descriptions, SLA/SLO/OLA and financials for hosting an IaaS platform. I’ve productized service and hardware for hosted resale model including: technical specifications for compute, storage, virtualization, network & application systems. As this is a new model, I’ve also presented and driven acceptance of the new model through executive leadership (VPs, Directors), financial organizations and operations teams. Providing vision strategy and future view to all levels of staff. Primary Duties and/ or needed Skills include: • Infrastructure architecture and design oversight• Strategic vision for infrastructure and future offerings• New Product offering and program management (Service Catalogs, Service Metrics, Design functions, Financials and Pricing.) • Product selection and hardware/solution standardization• Mentoring and technical Leadership • Bill of Materials generation for new projects.

4/2010 - 10/2014

Industry: Computer Hardware

Solutions Architect

As a Solution Architect for the CAAS Group, I provide advanced design, integration and delivery involving hosted collaboration environments throughout the world. As a newer private cloud model and offering, I help established multiple standards and key techniques to sustain the global solution overall. I have direct interaction with the sales teams and support the effort with designs, BOM's and SOW's related to each potential client. Primary Duties and/ or needed Skills include: • Provide senior level architecture designs, provide mentoring and leadership to the support organization and peers. • Cisco Datacenter Architecture Design for Hosting Customers (XaaS model) • Responsible for all large scale Cisco deployments involving: Cisco’s Unified Communications Suite and Contact Center solutions. (Planning, Capacity, Design, Implementation and Lifecycle) • Datacenter/Virtualization technologies with each platform (Cisco UCS, MDS and SAN solutions) • Interaction with Sales, Architecture/Engineering, and Clients on solutions and architecture/Business objectives. • Hosting/cloud Models (XaaS, IaaS, CaaS, UCaaS, PaaS,) • Providing innovative thinking for tool-sets, automation, scripting and future technology.

12/2006 - 4/2010

Industry: Telecommunications Services

Cisco Voice Architect

As the Cisco Voice Architect, I manage a global Cisco VOIP network and contact center solutions in an outsourcing model. Routing over 100 million minutes of VOIP per month all managed through a Cisco backbone and voice related technologies. I provided advance client platforms and guidance to my team to build solution sets that deliver results. Direct architectural interaction with large scale Fortune 1000 clients, SAAS Clients and Government entities. I provided ground-breaking technology advancements and better ROI on solution sets that I manage. Primary Duties and/ or needed Skills include: -Provide senior level support, mentoring and leadership to the Cisco Voice Engineering Team-Advanced Cisco VOIP Architecture Design for clients and corporation-UCCE / IPCC (Unified Contact Center Enterprise) Architect-Responsible for all large scale Cisco deployments involving: Cisco's Unified Communications Suite and Contact Center solutions. (Planning, Capacity, Design, Implementation and Lifecycle) -High volume call routing architecture involving: Gateways (AS5400, AS5300), Gatekeeper technology, (T3/DS3), OC3, and SIP/H323 SBC Technologies - Cisco Call Center Technology: UCCE, IPCC, ICM, IP-IVR/CVP, CTI, PG's, Central Controllers.-Future voice technology advancement including: Video IVR, SBC (Session Border Controllers, global queuing logic, global call center resource selection and virtualization solutions. -Interaction with CXO, VP and Director level staff on solutions and architecture/Business objectives with clients and internal operations. 

2/2006 - 12/2006

Industry: Computer Software

Principal Consultant (Unified Communications)

As a Principal Consultant I am responsible for implementing, troubleshooting and designing systems for clients that need unified communications throughout there infrastructure. I utilize industry standard solutions to architect a converged network for data, voice and video to coexist on the same medium. I also provide technical leadership and assistance to clients and fellow colleagues. My duties also involve product demonstration, client interaction and relationships, presales support, voice and network architecture assessments, Statement of work and Bill of materials.Primary Duties and/ or needed Skills include: • Stellar customer service skills while assisting all clients with technical needs.• Design/Architect voice solutions for existing and new clients throughout the company.• Cisco product line and architecture standards that apply from small business to enterprise.• Unity (Voicemail Systems) and Cisco CallManager Administration/Design/Implementation, IPCC express 4.x Administration/Design/Programming and Logic.• Cisco Unity Express (Voicemail Systems) and Cisco CallManager Express Administration/Design/Implementation.• Knowledge of PBX and VOIP systems (Altigen, Inter-tel, Vertical and Cisco VOIP)• Bidding and quoting expertise including: Statement of work, RFP’s and pricing models• Industry standard technical knowledge for common converged networks. (Data, Voice, Systems and Protocols)• Product Demonstration, Client interaction, Presales support and assessments.

8/2005 - 2/2006

Industry: Healthcare Services

System Engineer

As a Systems Engineer I was responsible for all aspects of the network. Including: advanced client support, network reliability and the future view of technology. Supporting a central headquarters, 13 remote clinics and 3 mobile CT/PET trailers. Providing top level support and design for the Kodak Imaging System (PACS) and Near-line archive/DR solution. Design work for VOIP system involving architecture and management of the solution.Primary Duties and/or needed Skills include: Advanced knowledge of 2000, XP, Server 2000/2003, Terminal Server and Remote Access. Storage Management and Storage Design, including: SAN, NAS and DR implementation. (EMC, Netapp, McData) PBX/NEC, VOIP systems Architect VOIP solution for all sites (Cisco CallManager, Cisco Voice)

1/2003 - 7/2005

Industry: Restaurant/Food Services

MIS Engineer

As an MIS Engineer I was responsible for all aspects of the network. Including: advanced client support, network reliability and the future view of technology. Supporting a central headquarters, 3 remote branches and +150 restaurants via WAN connection. Windows 2003/2000 Environment (Dell), Cisco Infrastructure and an AS400 financial system. Primary Duties and/or needed Skills include: Stellar customer service skills while assisting all users with technical needs. Unity (Voicemail System) and Cisco Call Manager Administration/Design PBX/NEC, VOIP systems, NetIQ (Vivanet Suite Monitoring)  

EDUCATION:

12/2001

Bachelor's Degree

Bachelor's Degree in Scoring and Arranging

6/1997

High School or equivalent

College Preparation

CERTIFICATION:

3/2015

4/2007

7/2006

Cisco Specialization Certifications  ·  Cisco IP Telephony Design (IPTD) 05/2006 ·  Cisco IP Telephony Express Specialist 03/2006 ·  Cisco IP Telephony Design Specialist 09/2006 ·  Cisco Rich Media Communications Specialist 12/2006

3/2006

8/2004

CAREER HIGHLIGHTS:

INFRUSTRUCTURE SYSTEMS: Cisco Unified Compute System (UCS),UCS 61XXxp, 62XXxp , 5108 Chassis, B2xx Series Blades, C2xx Series Servers. Cisco MDS 91xx, 95xx Series Fabric Switches, Fabric Manager, Nexus 7K, 5K, 2K, 1Kv, vPC, vSAN, FC_Port-Channel, Associated SAN Integration. HYPERVISOR SYSTEMS: VMWare ESX, ESXi, 4-5.x. and UCS Integration and automation techniques. Other solutions: Boot from SAN, vMotion, DRS / HA services with migrating service profiles. vCenter Operations Manager, Linux KVM STORAGE TECHNOLOGY: Protocols: iSCSI, NFS, CIFS, vSAN, FCOE, Zoning Topology, EMC Celerra, Clariion,VNX, VMAX/Symmetrix, PowerPath/VE, Navisphere, Unisphere, SMC, Storage Encryption, Replication, Data Domain, Avamar. Storage Management and operations standards. Disaster recovery infrastructure design and business continuity planning. VOICE/VIDEO SYSTEMS (VOIP/PBX): Cisco CallManager 3.3.x – 8.x. Cisco Unity (Unified Voice Messaging) 3.x – 8.x, Cisco IPCC express (UCCX) 4.x – 8.x (Scripting and Configuration), Cisco IP Phones 79XX, VOIP/Analog/Digital Communication protocols: PRI, CAS, ISDN, G.7XX Codecs, SIP, SCCP, MGCP, H323, SRST, QOS and TFTP. (VIDEO SYSTEMS): Cisco VT Advantage, H323 Video Endpoints, Video Gateway/Gatekeepers, MCUs. SESSION BORDERS CONTROLLERS: Cisco Unified Border Element (CUBE), Cisco Unified Sip Proxy (CUSP) ACME Packet: SBC 4250 Series. UC on UCS Technology, UCM Cloning. CONTACT CENTER TECHNOLOGY: Cisco Unified Contact Center Enterprise (UCCE / ICM / IPCC 7.x -8.x), Central Controller: (Routers, Loggers, AW/HDS and Distributors) Peripheral Gateways: (System PG, Gateway PG, CCM, Dialer, VRU), Outbound Dialer Option, Queuing and Prompt, CVP Systems (4.x – 7.x): (Call Server, VXML Server, Operations Server, Media and Studio Servers) IP/IVR: (IP/IVR 4.x - 8.x), Geographical and Systems redundancy Side A and B Solutions. Cisco Management Portal (CCMP)/Exony VIM. VMWARE Technologies and UCS Platform for contact centers (UCCE on UCS). NETWORKING: Cisco Switches and Routers. Network protocols: EIGRP, IGRP, OSPF, RIP, VLAN, Trunking, vPC (Virtual Port Channeling), HSRP. Knowledge of QOS Standards on networks, Layer 2-3 switching, Cisco Hardware include: Catalyst 65xx, 45xx, 37xx, 35xx, 29xx and 500 Express switches. AS54xx, AS53xx, 38xx, 37xx, 36xx, 28xx, 26xx, 18xx, 17xx and 8xx Routers. Operating system protocols including: TCP/IP, AD, LDAP, DNS, DHCP, LMHost. GENERAL / OTHER KNOWLEDGE: Extensive experience in: DOS, Windows OS (2k, XP, 2k3, 2k8 and 7, 8, 2k12), Linux (RedHat and Ubuntu) and MS Active Directory, Microsoft Office and database development skills using MS Access, SQL Server, MySQL. Development Platforms: Visual Studio, vi/vim/Komoto Edit/Notepadd++, VB.Net/ASP.Net,PHP and Python. Technical Writing skills. Working knowledge of all primary infrastructure components and systems: Air Conditioning, Power Infrastructure, Generators and power distribution systems, Datacenter design concepts and layout.